Terms of Service v. 1.0, Updated August 11, 2011
- Introduction
- 99.9% Uptime Guarantee
- Use of Website
- "Fair-Use" Resource Assignment
- SPAM and Unsolicited Commercial Email (UCE)
- Prohibited Scripts and Applications
- Payment
- Failure to Pay
- Account Cancellation
- Subscriber Acknowledgement
- Change of Nameservers
- Support Boundaries
- Network
- Notification of Violation
- Suspension of Service or Cancellation
- Miscellaneous Provisions
- Disclosure to Law Enforcement
- Indemnification
- Severability
- Applicable Law
- Data Integrity
- Non-Existing User Pages
- Web Design Services
- 99Servers Web Hosting - SiteDude Services
- 99Servers Web Hosting - Additional Services
- The following defines the terms and condition by which Goattale Networks Company Limited offers you its web hosting service. Registering implies that you have read and accepted this terms. If you do not accept the terms, please do not register.
- Accessing data not intended for such subscriber or logging into a server or account, which such subscriber is not authorized to access.
- Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
- Attempting to interfere with service to any subscriber, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
- Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
- Taking any action in order to obtain services to which subscriber is not entitled.
- First violation: Any Subscriber, which 99Servers Web Hosting determines to have violated any element of this TOS shall receive an email warning them of the violation. Subscriber's service is subject to a temporary suspension at 99Servers Web Hosting's discretion pending a subscriber's agreement in writing to refrain from any further violations.
- Second violation: Subscribers, whom 99Servers Web Hosting determines to have committed a second violation of any element of this TOS shall be subject to immediate suspension or termination of service without further notice.
- 99Servers Web Hosting takes no responsibility for any material placed on its network by others. 99Servers Web Hosting is not responsible for the content of any other websites linked to. Links to other sites are provided as Internet navigation tools only. 99Servers Web Hosting disclaims any responsibility for any inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
- 99Servers Web Hosting's subscribers are not permitted to run IRC servers.
- Furthermore, 99Servers Web Hosting reserves the right to, but is not obligated to, review the content posted via the service and to refuse or remove any such materials in its sole discretion, without notice at any time.
99Servers Web Hosting's primary objective is to value and support our subscribers wherever, whenever and however possible. Our management and staff will provide the highest level of attention and dedication to all of our subscribers.
In pursuit of our primary objective, 99Servers Web Hosting agrees to deliver the agreed upon services, as declared in the "New Account" confirmation, to our customers at the time of purchase, subject to the following Terms of Service (hereafter referred to as TOS).
In addition, the use of 99Servers Web Hosting's service(s) by a subscriber constitutes an unconditional acceptance of and agreement to 99Servers Web Hosting's TOS. 99Servers Web Hosting reserves the right to change or modify the TOS at any time without notice by posting the new agreement or policies. These modifications will become effective immediately. Your continued use of the site and or services indicates your agreement with our terms; therefore, it is your responsibility to review the TOS regularly.
99Servers Web Hosting guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where 99Servers Web Hosting has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar issues with subscriber's domain name, routing issues between subscriber location and 99Servers Web Hosting data center. The uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that 99Servers Web Hosting cannot directly influence.
To request a service credit due to an uptime concern, please submit a request for this guarantee via 99Servers Web Hosting's "Contact Us" form located at this URL:
http://www.99Servers.com/support.
If requesting a "service credit" we ask that subscriber briefly explains the reasons for doing so.
Subscribers of 99Servers Web Hosting's services are prohibited from storing or posting adult content, or links to adult content, through the subscribed service. All material of pornographic nature is considered adult content. Online image galleries whose primary purpose is the public display of fine art or artistic mediums are not considered to be adult content.
Racist, intolerant, "hate", defamatory, "stalking", invitations to fight, threatening or any communication of any nature that we decide, in our sole discretion, as being improper, will result in service termination without prior notice.
All subscribers must be of adult age in the subscribers' jurisdiction to make purchases on this site. Parents or guardians of minors may make purchases on behalf of their minor children/wards but are solely responsible for the direct supervision of their children/wards while their minors visit the site or use any of the tools or services that the site provides.
Subscribers of 99Servers Web Hosting's services are prohibited from storing or posting content or links to content that infringe, or otherwise violate the intellectual property rights of third parties (e.g. trademark, patent or copyright infringements).
All content provided within or via this site is protected by US and international copyright laws, patent laws, trademark regulations and laws, and various intellectual property laws and international treaties and agreements. No intellectual property of any nature contained within or via this Site may be copied, published, reverse engineered, decompiled, exchanged, traded, or broadcast in any way without the written permission of the content owner.
99Servers Web Hosting offers commercially reasonable high-limit or unlimited amounts of disk space and/or other resources, such as bandwidth transfer, number of email accounts or FTP accounts. File quota limits are enforced to ensure system operating integrity and reliability and are limited to 100,000 files on Windows plans and 300,000 files on Linux plans. The intention of 99Servers Web Hosting is to provide ample resources for customer convenience, so that customers needn't to worry about exceeding limits.
It is acknowledged by users of 99Servers Web Hosting services that these resource allotments are optimized and dedicated towards serving web documents and self-need email / FTP services and is not to be used as offsite storage area for electronic files, or as a provisioning service for third party email or FTP hosts. All downloadable files or files stored on the server must be available for download via a HTML document stored on the Internet in a publicly or privately accessible area, and must be directly related to the general nature of the website index. Illegal content such as pirated software, music or other media are strictly prohibited and are not allowed on 99Servers Web Hosting servers.
It is also acknowledged by users of 99Servers Web Hosting services that these resources are limited by physical restraints of technology as well as by reasonable limits of a shared resource environment. Users must realize that server technology limits the amount of available resources for use, including but not limited to disk drive space, CPU processing power, memory and access speed. 99Servers Web Hosting takes measures to utilize the latest and most economically feasible mass server market technology available to provide services. It is furthermore acknowledged by users of 99Servers Web Hosting services that all provided services are of a shared-server nature, and other users are sharing the provided space. Customer accounts are placed on a server with up to hundreds of other users. 99Servers Web Hosting, along with many other hosting providers use this business model in order to offer web hosting services en masse at inexpensive and affordable rates.
It is acknowledged that any single account is entitled to utilize the server resources, within reason, up to what is allotted or by what is physically available. If resources become scarce, 99Servers Web Hosting reserves the right to limit users of the affected machine to a lower limit to preserve the effectiveness of the service for all users. If a particular user is in extreme excess of what the average users of the machine have in use (actually used) of their resource allotments, that customer may be asked to remove content, cut resource usage, or relocate to a dedicated service provider. This policy only applies to web sites that are considered to be abusive in service, disk space or resource consumption and where it is evident that the "fair-use" of resources among customers has been breached, particularly in regards to disk space, bandwidth or CPU processing power utilization. Additionally, web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the sole discretion of 99Servers Web Hosting.
If a "Fair-Use" breach occurs, which's determination is solely up to 99Servers Web Hosting, subscriber may have to remove files from or reduce access to subscriber's account to an extent as determined by 99Servers Web Hosting, in order to restore full serviceability to other subscribers affected by the breach. In any case, the subscriber will be notified of any actions that 99Servers Web Hosting may have to take.
99Servers Web Hosting takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM through our network and services. Customers of 99Servers Web Hosting may not use, or permit others to use, our network to partake in UCE distribution. Customers of 99Servers Web Hosting may not host or permit hosting of sites or information that is advertised by UCE from other networks.
Upon notification of an alleged violation of our SPAM policy, 99Servers Web Hosting will initiate an immediate investigation. During the investigation, 99Servers Web Hosting may restrict customer access to the network to prevent further violations. Subscriber will thereafter be advised of the situation. If a subscriber is found to be in violation of this TOS, 99Servers Web Hosting may, at its sole discretion, unilaterally restrict, suspend or terminate the violating customer's account. Further, 99Servers Web Hosting reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. 99Servers Web Hosting will notify law enforcement officials if the violation is believed to be a criminal offense.
99Servers Web Hosting strictly prohibits the use of certain scripts such as IRC, Proxy, SSH, Telnet, or any other script which may overwhelm server resources due to the inherent nature of the script itself or by defect in the coding of the script. If a user script is found to be in violation of this clause, or is found to be overwhelming system resources, the user may be requested to remove the script, or in cases of system resource abuse, it may be removed without prior warning and/or the user account may be suspended for further review.
Establishment of this service is dependent upon receipt of payment of stated charges by 99Servers Web Hosting. Subsequent payments are due on the anniversary date of the month for that month's service or whichever is the selected billing cycle.
99Servers Web Hosting may temporarily deny or terminate service upon the failure of the subscriber to pay the charges when due. Such termination or denial will not relieve the subscriber of responsibility for the payment of all accrued charges and any collection fees.
A subscriber may cancel his account at any time online via his account control panel's "Billing Options". If requesting a cancellation, we ask that subscriber briefly explains the reasons for doing so, as well as any suggestions on how 99Servers Web Hosting could improve service. The cancellation will take effect immediately and the subscriber's account will remain active until the end of the subscription. Account resumption is possible with one click from the same menu, in case you should redecide.
Subscriber acknowledges that the service provided is of such a nature that the service can be interrupted for many reasons other than the negligence of 99Servers Web Hosting and that damages resulting from any interruption of service are impossible to ascertain. Therefore, subscriber agrees that 99Servers Web Hosting shall not be liable for any damages arising from such causes beyond the direct and exclusive control of 99Servers Web Hosting. Subscriber further acknowledges that the 99Servers Web Hosting's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall 99Servers Web Hosting be liable for any special or consequential damages, loss or injury.
In cases of new hosting accounts or additions / modifications to hosted domain names or any other cases which involve the change of nameservers of a domain from other DNS servers to 99Servers Web Hosting's DNS servers, there may occasionally be a delay of several days, weeks or longer depending on the accessibility of control options at the respective registrar of the domain name registration. It is possible that if the registrar (or the entity having control over the domain registration) is not cooperative, the domain nameservers can not be changed at all. Due to the unpredictable nature of the nameserver change process, no guarantees are made regarding the amount of time a specific change may take. On customer request, nameserver change of domain names is done by 99Servers Web Hosting on behalf of the account holder. In such cases, a successful change of nameservers cannot be guaranteed in any way or fashion as it solely depends on the accessibility or cooperation by the domain name registration's registrar.
Some of 99Servers Web Hosting services may require a certain level of knowledge in the use of Internet languages, protocols, and software, while other services may be handled for you. This level of knowledge varies depending on the anticipated use and desired content of subscriber's website or the services to which you subscribe.
If 99Servers Web Hosting assigns a subscriber an IP address for use with the subscription, the right to use that IP address shall belong only to 99Servers Web Hosting and the subscriber shall have no right to use that IP address except as permitted by 99Servers Web Hosting. 99Servers Web Hosting shall maintain and control ownership of all IP numbers and addresses that may be assigned to subscribers by 99Servers Web Hosting. 99Servers Web Hosting reserves the right to change or remove all such IP numbers and addresses in its sole and absolute discretion, at any time.
Subscriber agrees that bandwidth and disk usage shall not exceed the maximum number of megabytes per month for the service plan subscribed by the customer ("Agreed Usage"). 99Servers Web Hosting will monitor subscriber's bandwidth and disk usage. 99Servers Web Hosting shall have the right to take corrective action if subscriber's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all services, or termination of this Agreement, which actions may be taken is in 99Servers Web Hosting's sole and absolute discretion, at any time deemed necessary by 99Servers Web Hosting. If 99Servers Web Hosting takes any corrective action under this section, subscriber shall be entitled to a pro-rated refund of any fees paid in advance prior to such action. In any case, subscriber will be warned of approaching or exceeded resource limits via email by 99Servers Web Hosting's automated notification system.
Subscribers or any network users are prohibited from violating or attempting to violate the security of 99Servers Web Hosting's network or any and all components there in. Violations of system or network security may result in civil or criminal liability. 99Servers Web Hosting will investigate occurrences which may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting subscribers who are involved in such violations. These violations include, but are not limited to:
Subscribers or any network users are prohibited from violating or attempting to violate the security of 99Servers Web Hosting's network or any and all components there in. Violations of system or network security may result in civil or criminal liability. 99Servers Web Hosting will investigate occurrences which may involve such violations and may involve and cooperate with law enforcement authorities in prosecuting subscribers who are involved in such violations. These violations include, but are not limited to:
NOTE: 99Servers Web Hosting reserves the right to drop the section of IP space involved in SPAM or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact the subscriber. 99Servers Web Hosting will contact the subscriber as soon as it is feasible.
99Servers Web Hosting reserves the right to suspend network access to any subscriber if in the judgment of 99Servers Web Hosting, the subscriber's account is the source or target of a violation of any of the terms of the TOS, or for any other reason which 99Servers Web Hosting deems necessary.
If inappropriate or illegal activity is detected or brought to our attention by a third party, all accounts of the subscriber in question will be deactivated until our investigation is complete. Multiple violations of the TOS will result in permanent cancellation of the account without refund of any fee. Prior notification to the subscriber is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The subscriber may not be credited for the time the subscriber's machines were suspended if the subscriber is found to be at fault. The subscriber is also responsible for maintaining a backup of his current data at all times. Upon the third violation of the terms of service no backups will be provided.
Subscriber must provide 99Servers Web Hosting real and current contact information at all times. E-mail address, telephone and fax contacts are used, and in that order of preference.
The TOS specifically prohibits the use of our service for illegal activities. Therefore, subscriber agrees that 99Servers Web Hosting may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any court or law enforcement agency that requests such information, upon receipt of a subpoena, warrant or other legally binding order, without consent or notification to the subscriber.
Each party (the "Indemnifying Party") hereby indemnifies the other party (the "Indemnified Party"), its officers, directors, employees and agents, and agrees to defend and hold them harmless from and against any and all liability, damage, loss or expense (including reasonable attorneys fees) arising from any claim, demand, action or proceeding based upon the alleged breach or untruthfulness of any of the Indemnifying Party's representations or warranties, or incurred in the settlement or avoidance of any such claim, provided, however, that the Indemnified Party shall give prompt notice to the Indemnifying Party of the assertion of any such claims and provided further that Indemnifying Party shall have the right to select counsel and control the defense thereof, subject to right of the Indemnified Party to participate therein.
If any provision of this TOS shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this TOS is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
This TOS is subject to the governing laws of the State of Ohio. Courts of competent jurisdiction in Columbus, Ohio shall hear and decide any disputes.
The subscriber is responsible for keeping a complete and current copy of their website files as a backup on a remote system (not solely on 99Servers Web Hosting servers).
99Servers Web Hosting is NOT RESPONSIBLE for any lost files, information or data.
99Servers Web Hosting makes regular internal backups of internal system configurations and databases. These backups are NOT intended for keeping backups of subscriber websites.
Although 99Servers Web Hosting backups may include subscriber sites and information for disaster recovery purposes, these backups are not to be relied on by the subscriber. 99Servers Web Hosting does not guarantee to possess the most current copy of a subscriber's website in its own backups.
99Servers Web Hosting reserves the right to supply content-enriched pages, including but not limited to search engines, advertisements, directory links, etc., for non-existent user pages that are served by 99Servers Web Hosting to requesting sources. These pages include error pages (i.e. 404 Not Found), new account place-holder pages, unused domains and suspended user sites.
All users of 99Servers Web Hosting services have the option of creating their own error pages and content pages. Unless created by the user, such pages will default to the 99Servers Web Hosting provided content.
Immediately after the completion of the ordering process 100% payment is required before the commencement of the project. The customer is responsible for providing the text, logos and requirements for the basic look and feel of the website. The customer's quick responsiveness is mandatory at all stages of the project, but particularly during the planning process. Failure to provide all required information within the specified timeframes will result in a delay or cancellation of the project. If and how much of a refund will be issued depends on the amount of work already completed and is at the sole discretion of 99Servers Web Hosting as defined further below.
Each package comes with a certain number of total revisions. As soon as 99Servers Web Hosting provides a design and project update the customer must respond within three business days with all necessary feedback and corrections. If the customer does not respond within the specified timeframe it will be assumed that the suggested design and changes were accepted and approved so the work may progress further towards finalization.
During the project development process 99Servers Web Hosting provides regular design and project updates. While 99Servers Web Hosting performs its own testing of the entire website and functionality, the final responsibility lies with the customer to ensure that the modules and the complete project has been tested for any deficiencies or errors and to confirm that the site is operating as originally intended. It is expected that the customer responds with any feedback and corrections within the timelines specified with every update, to ensure that the project can be completed on time. If the customer does not respond within seven business days (unless pre-agreed) upon delivery of the website's final version, it will be assumed that the work is accepted and the completion of the project approved. Any further changes must be requested in the form of maintenance for the existing website.
For all projects a consolidated brief must be submitted that contains all requested information before starting the project. If the customer fails to submit the required information within 30 days of making the payment 99Servers Web Hosting may decide to consider the project inactive and not proceed with its implementation.
If an order is cancelled within 14 days of making the payment and before any work has been done, we will refund 75% of the payment. If the work has already begun the maximum refund will be 50% of the payment. There will be no refund if more than 50% of the work has been completed. Under special circumstances 99Servers Web Hosting reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer.
99Servers Web Hosting is not liable for any damages that arise from misinformation or misrepresentation under any circumstances.
Upon final payment and approval of the completed website design project, our client becomes the owner of the website. He is free to take his site to another developer or host with another company. Please note that all the content on the customer's website is the sole responsibility of its respective owner. 99Servers Web Hosting is not responsible or liable for any copyright or trademark claims regarding third party logos, trademarks or names used on the website. They are the property and responsibility of the respective owners. The customer agrees that 99Servers Web Hosting may use the created website in its portfolio to showcase completed work to prospective customers and for its own marketing purposes such as, but not limited to, newsletters.
Any 99Servers Web Hosting customer who wishes to utilize the SiteDude Transfer Service must fill-out the appropriate order forms for the service, providing all information requested.
Payment is required before commencement of the moving process. Charges for all orders will be done by 99Servers Web Hosting.
99Servers Web Hosting reserves the right to refuse any request for transfer service or to cancel the request if the project is deemed more complex than originally agreed to.
After completion of the ordering process, an 99Servers Web Hosting SiteDude Representative will contact the customer within one business day to gather all the necessary information to start the moving process.
Orders will be considered inactive and will be deleted if the customer fails to give all the requested information within 30 days of order placement.
The customer is responsible in providing all information necessary to complete the move (i.e. passwords, script lists, database information, etc.). Path-specific scripts or functions must be described to 99Servers Web Hosting to ensure a proper update and transfer. Failure to provide all required information within the specified timeframes may result in a delay or cancellation of the project.
99Servers Web Hosting is not responsible for site functions or segments not listed or described by the customer. However, 99Servers Web Hosting may see the oversight and make the correction automatically, but this is not guaranteed.
Segment by segment, we will transfer and modify site scripts, content, databases, and accounts to 99Servers Web Hosting's services. During the website transfer process, 99Servers Web Hosting will provide regular updates and perform its own testing of the entire functionality of the website.
The end result of this service is to have the customer's web site transferred to 99Servers Web Hosting services and working properly.
Final responsibility is with the customer to ensure and confirm that the website is working properly, tested for any deficiencies or errors, and is working as originally intended.
If the customer does not respond with any feedback and corrections within five business days (unless pre-agreed) upon the final stage of the moving process, it will be assumed that the work is accepted and the completion of the website moving process is approved. Any further changes or modifications will be solely the responsibility of the customer.
99Servers Web Hosting agrees not to use any Confidential Information disclosed to it by the customer for its own use or for any purpose other than to carry out discussions concerning, and the undertaking of, the moving process.
Confidential Information includes, but not limited to, login information, passwords, files, databases (including, but not limited to, products, services, and customers), web designs, configuration information, or financial information of the customer.
Refunds may only be given provided that the customer's hosting account is in a financially good standing. No refund requests shall be granted otherwise.
If an order is cancelled within 5 days after making the payment and before any work has been done, we will refund 75% of the payment.
If the work has already begun, the maximum refund will be 50% of the payment. There will be no refund if more than 50% of the work has been completed. If and how much of a refund will be issued depends on the amount of work already completed and is at the sole discretion of 99Servers Web Hosting.
99Servers Web Hosting is not liable for any damages or data loss that arise from the use of this service. 99Servers Web Hosting is not liable for any damages that occur from misinformation or misrepresentation by the customer which may result in a loss or corruption of data.
Under no circumstances shall the customer hold 99Servers Web Hosting responsible for any loss of data or inability to properly configure complex scripts or programs. All customers should have dedicated recent data backups in the event data loss or corruption occurs.
The maximum liability of 99Servers Web Hosting is limited to the amount paid for by the customer for the SiteDude Transfer Service and shall not exceed that amount.
99Servers Web Hosting has partnered with third-party vendors to bring you special products and/or special deals. If you have purchased or subscribed to any of the products listed below, please visit the product's website to view their respective terms and conditions.
PRIVACY
Ecommerce Corporation (dba 99Servers Web Hosting) is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the site www.99Servers.com.
Ecommerce Corporation (dba 99Servers Web Hosting) has created this privacy statement to declare its forthright commitment to the privacy of its customers and users of this website. This Privacy Policy governs the manner in which Ecommerce Corporation (Ecommerce) uses, maintains and discloses information collected from its customers and users of its websites.
Ecommerce may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information.
The data we collect is information that identifies you personally, such as: name, e-mail address, mailing address, telephone numbers, website URLs, credit card information and other billing information. This information is used for billing and service purposes for the products or services you. With this information, you can expect to receive billing notices, renewal reminders and important service related correspondence. If you do not wish to provide us with this information or do not wish to receive communications from us, do not signup.
Ecommerce may also collect information about how users access the website using a tracking ID unique to each user through the use of cookies. This information is for internal use only and does not personally identify you in any way.
Cookies may also be used by third party affiliate sites to verify any purchase you might make so that they make rightfully earn their duly earned commissions. The affiliate tracking cookies only tag your purchase from their referral site to ours and do not personally identify you in any way to the third party. At no point in time will any third party obtain any personally identifiable information.
There are no third-party advertisements or services on our sites. Information collected on our site is only collected by us and no one else.
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Ecommerce to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by Ecommerce to store whether, for example, you want your password remembered or not, and other information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site
Some of our business partners (e.g., HumanClick) use cookies on our site. We have no access to or control over these cookies.
This privacy statement covers the use of cookies by HumanClick (Domain: server.iad.liverperson.net, our Live Chat application) only and does not cover the use of cookies by any advertisers.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. None of the information stored in the log files is linked to personally identifiable information.
Ecommerce may use the personally identifiable information collected by Ecommerce to contact customers regarding products and services offered by Ecommerce and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts. Ecommerce will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. No information will be collected or provided to third parties without your prior knowledge.
Ecommerce may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case Ecommerce is sold, the information collected from users may be transferred to the new owners.
Ecommerce may from time to time engage third parties, including its own subsidiaries and affiliated companies, to preserve, analyze or otherwise store or manipulate data received by Ecommerce from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as Ecommerce and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.
We use various credit card processing companies to bill you for our services. These companies do not retain, share, store or use personally identifiable information for any other purposes. No other third party services are used to provide the services you purchase from us, thusly no personally identifiable information is provided beyond our service.
Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, Ecommerce gives them the opportunity to opt-out from receiving these types of communications.
If do not wish to receive our newsletter, promotional communications or any other non-service related communication, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@ecommerce.com or you may contact us at 1-800-861-9394 or via written mail by sending a letter to 1774 Dividend Drive, Columbus, OH 43228, to opt-out.
On some occasions, it may be necessary to send out service-related announcements. In most cases, users may not opt-out of these communications. If you do not wish to receive them, you have the option to deactivate your account. You may deactivate your account by creating a cancellation request ticket in your hosting control panel, or by emailing us at info@ecommerce.com or by contacting us at 1-800-861-9394 or via written mail by sending a letter to 1774 Dividend Drive, Columbus, OH 43228, to opt-out.
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order, subpoena or other legal process served on Ecommerce.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
The Ecommerce website contains links to other sites. Please be aware that Ecommerce is not responsible for the privacy practices of such other sites. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. The Ecommerce Privacy Policy as described herein applies solely to information collected by Ecommerce.
The information provided to Ecommerce is saved and may be stored on one or more databases directly or indirectly maintained by Ecommerce. Ecommerce employs industry-standard security measures and is CISP certified to protect the confidentiality of the information. Machines that store sensitive customer information are kept in compliance with CISP regulations. These machines are heavily secured and firewalled, protected on an internal network. Backups are kept physically protected in secure locations.
While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Ecommerce.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link:
http://en.wikipedia.org/wiki/Ssl
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at info@ecommerce.com.
If your personally identifiable information changes, or if you no longer desire our service, you may [correct, update, delete or deactivate it] by making the changes within your user control panel. Alternatively, you may inform us of any changes by emailing us at info@ecommerce.com or by contacting us by telephone at 1-800-861-9394 or via postal mail at 1774 Dividend Drive, Columbus, OH 43228.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, your user control panel and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page or within your user control panel.